Questions & Answers

If your device has a technical defect during or after the warranty period, please contact us directly at [email protected].

Addresses can be changed in "My Account". Note: as soon as an order has been placed and an address has to be changed afterwards, you have to contact us.

To create a new password, please go to the "My Account" menu and click on "Forgot your password?", before entering your e-mail address corresponding to your customer account. You will receive an e-mail back with the link to change your password.

Products that are in stock are usually delivered within one to two working days after payment has been received.

Your customer account displays the status of your order. "Pending payment transaction" means that the payment has not yet been posted. Please check if your payment has been executed correctly. When "In process" is displayed, the order has been transmitted to the supplier. We will be happy to inform you about the delivery date with the supplier's customer service.

In the case of bulky equipment, we normally arrange the date by telephone, taking into account individual proposals as far as possible.

Before filling out a search form with the Post Office, please check with your neighbors to see if they received the package.

Free delivery is to the curb (in front of the door) and is usually announced.

Unfortunately, we are not able to change orders or exchange items at a later date. However, if you have not yet paid, we can of course cancel the order so that you can order the new article you need.

No, we sell exclusively online.

Unfortunately, the payment method cannot be changed later. The order can be cancelled by our customer service and then you can place a new order.

Please tell us when you request a cancellation in which form you would like the refund. In principle, a gift card will be issued with the corresponding order value as soon as possible. If you prefer a refund, please provide us with your account details (IBAN number). The refund will take about a week.

An order with advance payment is triggered as soon as the payment is received. This procedure cannot be accelerated.

We work with the net prices of the day. In order to be one of the most advantageous online shops in Switzerland, price adjustments are possible at any time. A refund of the price difference is excluded.

If the article has not yet been opened (unpacked), we can discuss the case with the supplier. If the article has been opened (unwrapped), a return is unfortunately not accepted.

A cancellation of the order can only be executed by our customer service.

We offer a 2-year warranty on all devices. The original warranty with all necessary information is delivered with the device. The delivery note serves as a warranty certificate - the warranty period begins on the date of delivery.

The delivery note serves as a guarantee note.

The delivery note is always used as a guarantee note. Please keep it in a safe place. If you should lose the warranty card, please contact our customer service.